Animal Plastics Terms and Conditions of Sale

By placing an order buyer acknowledges that he/she has carefully read Animal Plastics' terms and conditions of sale and agrees and accepts them as terms of purchase.

Deposits

Payment

Shipping

Shipping & Receiving Guidelines

Returns

Heating

I. DEPOSITS: All of our units are custom made. We do require at least 50% down before we can start on any order. In the event that you are unable to go through with the order, we will hold your deposit until we have sold the units to someone else. 

I. PAYMENT: Payment to be received in full before shipping out to buyer. We accept Visa or MasterCard over the phone, as well as Paypal, money orders, and cashiers checks. In certain circumstances, we may allow a business check. For payments received by a company check, please allow at least 7 days for clearance of funds into our bank account. For bounced checks, buyer will be charged a NSF fee of $29. All items shipped out of the state of Iowa will be exempt from Iowa State Sales Tax. All items picked up from our facility will be subject to Iowa State Sales Tax of 6%. Customer will be informed of estimated lead times when placing their order.

II. SHIPPING: We ship all of our units out UNASSEMBLED.  Not only does this keep shipping prices low, it also keeps units the safest during shipping. We do assemble all of our units at our facility, and screw holes will be there for you.

III. SHIPPING & RECEIVING GUIDELINES:  Your shipment will be fully insured by the delivering carrier for loss or damage caused in transit. In order for a loss or damage claim to be honored by the delivering carrier, you must follow the following guidelines carefully. If the below guidelines are not strictly adhered to, your claim will be denied:

     Freight Shipments

• The delivering carrier should call you at least 24 hrs in advance to coordinate a delivery day and time. They will give you a time window for arrival. Seller cannot be responsible in the event of poor coordination/timing of the delivering carrier. Upon receipt of your shipment, do not sign off to the driver until you have carefully inspected the package. Signing off to the driver means that you have received it in good condition. Do not sign off for the package if the item is not on a pallet or the package looks damaged or worn from mishandling. If the driver delivers your package and it is not on a pallet or it looks like it has been mishandled, please make the driver wait until you have unpacked the item and inspected it. The driver in this case is obligated to wait until you unpack before signing off to him. If an item is not on a pallet, this means that the delivering carrier removed the pallet to make room in the truck. Based on our agreement with them, they are not allowed to do so and you have the right to refuse the shipment or the driver must wait until you inspect it before signing off. The best way to protect yourself is to have a camera ready to take pictures of the package when it arrives to you. Take as many pictures as possible if you feel that the package has been mistreated or is not on a pallet when it arrives. In this case if you decide to refuse the shipment because of damage, then the carrier will not charge you to ship it back to us. In order for them to ship it back free of charge to our warehouse, you must have the driver sign off that the package was damaged or mistreated in transit. Please follow these guidelines carefully in case you need to file a claim or refuse a shipment. If you have any questions about signing off for a shipment from us, please call us at (515) 276-7387.

    Ground Shipments

• All shipping rates are standard curbside delivery rates. This means that the driver will place your package outside your door. We do  not require a signature on ground shipments!

IV. RETURNS: We accept returns for store credit only. The amount of credit will be equal to the purchase price paid by the buyer. We do not issue credit or refunds on shipping and handling costs to or from your destination. Buyer will also be responsible to pay the shipping costs of the replacement item from our warehouse to buyer's destination. We try at all costs to avoid returns. Please make sure you ask as many questions as possible before placing an order as returns can get costly and time consuming for the buyer. Before issuing store credit, we must receive the returned item in the same condition as when it left our warehouse. Buyer will be responsible for properly packing the item for return shipping. The packing must be professionally done and the package must be strapped to a pallet to meet our carrier safety requirements. In the event the returned item arrives damaged, we will deduct the repair amount from your store credit until the damage claim funds have been issued to us from buyer or carrier. It is the buyer's responsibility to file the claim for damage. Please be advised that if the item arrives damaged due to improper packing, the claim for damage will be denied. After the item to be returned is completely packed, please call us at (515) 276-7387 so we can fax or email you the completed Bill of Lading required by the driver picking up.

V. HEATING & ELECTRICAL: Our electrical products, including our heat cable and Flexwatt, are not manufactured specifically for reptile use. Animal Plastics nor the manufacturers will be held reliable for damages caused by malfunctions.  By purchasing a rack or cage with heat from Animal Plastics with a heating option, you are fully aware of the dangers of electrical products.  All heating elements must be run on a thermostat.  By purchasing a product with heating options you are specifically asking Animal Plastics to install or provide heating elements that are commonly used in the industry, but are not approved by the manufacturer of the heating elements for this specific use.  Animal Plastics and the manufacturer of the heating elements will not be held responsible for malfunctions of the heating elements or electrical elements because they are not specifically intended for use in this specific industry or application.